Terms & Conditions
Scope of Agreement
https://amctherbals.in , website (“Website”) is an Internet based content and e-commerce portal. Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. AMCT HERBALS PVT. LTD. at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof. All products/services and information displayed on https://amctherbals.in constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. AMCT Herbals Pvt. Ltd. Ayurvedic reserves the right to accept or reject your offer without assigning any reason thereof. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of AMCT HERBALS PVT. LTD. prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer.
Eligibility, Scope and Amendment of Agreement
Our services are available for use only to those who can form a legally binding contract under applicable laws of India. The company retains the right to change this website and/or terms & conditions of these terms & conditions and the right to deny access to anyone who the company believes has violated these terms & conditions. Users are advised that any amendments to the user agreement or rules/policies incorporated herein by reference shall only be posted on the website and shall be effective immediately, and you agree that this shall serve as sufficient notice for all purposes against you. This means users are required to visit the website for all changes pertaining terms, policies and agreements, once the terms are updated on the website the same shall immediately become applicable.
These terms and all rules & policies incorporated by reference shall be governed and constructed in accordance with the laws of India and any disputes arising hereto shall be subject to the exclusive jurisdiction of the courts in Kozhikode, Kerala.
Your use of this website or the services confirms that you accept and agree to be bound by the terms & conditions of this document and AMCT HERBALS PVT. LTD. rules and policies for sellers and buyers as maybe provided & agreed upon separately through mail or by courier from time to time.
Shipping And Delivery Information
Prices
All prices listed on the site are quoted without shipping & handling charges. The shipping and handling charges are separate and will be mentioned while making the purchase. Prices and specifications are subject to change without notice; therefore you should always check prices before making a purchase.
Shipping Charges
When you add an item to the cart, shipping costs are automatically calculated on the basis of package weight and mode of shipping. We charge a proportionate rate depending on the destination.
Delivery Times:
- Generally all orders are processed and delivered within 5-8 business days. Some orders may take longer depending on your geographical location or remote area location.
- You can also email us at contact@amctherbals.in and we’ll be glad to assist you with your order.
Cancellation Policy
How do I cancel an order?
You can cancel your order online before the product is shipped from our fulfillment center. Your entire order amount will be refunded. You may call us at +91 98957 07828. Please cancel within 15 hours of placing the order and before dispatch as we normally dispatch within 24-48 hours of placing the order.
In case of cancellation, your refund will be processed once we receive the originally ordered item back from the courier. In this case the amount will be refunded to your https://AMCTHERBALS.IN Account as Credit. The amount can be used to shopping in future only at https://AMCTHERBALS.IN unfortunately; an order cannot be cancelled once the item has been delivered to you.
In order to cancel an item in your order:
Call us on +91-98957 07828 (during working hours 10:30 HRS – 05:30 HRS IST).
Use the contact us form here and provide your order details and reason for cancellation.
Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible (as per the cancellation policy above).
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
In case you want refund in your https://AMCTHERBALS.IN Account as Credit, the refunded amount will be made available immediately.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by https://AMCTHERBALS.IN
What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
COM Account as Credit – If you choose this option, the amount will be added to your https://AMCTHERBALS.IN Account as Credit in ‘Credit Account’ section of your account.
Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction
The refund will be credit back within 5-7 working days after refund process initiated and the amount will get credited to your respective bank account.
DAMAGE CLAIMS
All products are shipped using carrier-approved materials and methods. All products are also carefully packed to prevent damage during shipment. Nevertheless, damage may occasionally occur in transit. Any damage is the responsibility of the carrier, not amctherbals.in . Therefore, you must make all damage claims to the carrier.
In case of damage, retain all cartons, packing materials and damaged products for the carrier to inspect. Never refuse shipment or return it without approval since your right to make a damage claim may be denied. If the damage is apparent upon receipt, you must accept the products and note the damage and irregularities (such as crushed, torn or broken packing) on the freight bill and have the driver sign it as verification.
Return Policy
Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
Products/Items should be UNUSED.
Products should be returned in their original packaging along with the original price tags, labels and invoices.
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
Refund Policy
Under what conditions refund is processed?
The order value will be refunded in full, if refunded to AMCT Herbals Pvt. Ltd. Account as Credit.
The order value will be refunded with a deduction of Rs.50/- as cancellation charges if it is processed to source account. It will take upto 10 working days for the refund amount to reach the source account.
the order can be cancelled before dispatch only, the amount of the order is refunded to the refund preference.
Return related refunds can be requested between 15 days of receiving the product by customer. Beyond this period the refund will fall in special case scenario and would require management approval.
You may always call us or request for help with an issue by using Contact Us form.
SHIPPING / DELIVERY INFORMATION
Delivery Across India
We offer delivery all over India, even to the remote areas. Free delivery is applicable on order above a minimum threshold value. The threshold value may differ from time to time and may differ for retail or wholesale orders.
How Long will my order take?
We carry all our products in-house for immediate dispatches. We try to dispatch order(s) within 24-48 hours of order confirmation. Please allow 5-7 days from dispatch for delivery within India. In case orders get delayed or product is found to be out of stock. Our executive will contact you for providing the information and will try to retain you as our customer with the best in-hand service on offer.
Shipping Time
Delivery of your shipment may take 5-7 working days from dispatch for delivery within India.
COVID -19 CARE
We apologize for any delays in your shipments due to current events. The safety of our customers, employees, logistic partners & vendors are of utmost priority. While we are accepting online orders, kindly note there will be processing delays. Rest assured, your shipment is safe and will get to you shortly. For any queries, grievances, or feedback kindly email us at contact@amctherbals.in. We hope you are staying healthy and safe. We will fight this disease together & come back stronger.